Having been associated with complex information technology systems over the years, I am not surprised. This one is even more fragile because users are not trained in its use and had high expectations because of experience with other complex website that work. This situation was made doubly worse because Administration officials failed to tell the truth and properly set expectations.
Thank God our military software systems are normally thoroughly tested before deployment and work as they should.
This mess is a direct result of the politics surrounding ObamaCare and the fact that so many people disapprove of it. The roll-out failure is sure to further drag down its popularity and rightly so.
Will it be soon that top Administration officials will be fired? I think it's likely that Secretary Sibelius will lose her job.
From the Start, Signs of Trouble at Health Portal - NYTimes.com: "Interviews with two dozen contractors, current and former government officials, insurance executives and consumer advocates, as well as an examination of confidential administration documents, point to a series of missteps — financial, technical and managerial — that led to the troubles."
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